Becoming Part of the All-Star Team at Warrior Trading!
Warrior Trading is a software and educational services business that was established in 2014. Our courses have evolved from the first lecture-based classes in 2014 to interactive online learning systems today. Our team has also grown. We began with Ross Cameron and an idea in 2012. Today, we are a tight-knit team of 16 working remotely and in our office in Great Barrington, Massachusetts. Our growth is thoughtful and calculated. When we see a need for a new team member, we build a profile for the position and begin looking for the right person. All of our open positions will be listed below on this page.
Our 6 core values that MUST align with who you are, your life, and your career goals
Accountability
You own the work you do. You own your department. You are the master of what YOU do, and others on the team can depend on you to deliver.
Team
You want to contribute to the efforts of the team, knowing that we can accomplish far more as a team than as individuals. We set goals and milestones and work together to achieve them.
Maximize the Opportunity!
When an opportunity arises, you maximize it. Making the most of opportunities is what allows the team to make big leaps forward, and it’s also what allows us to push through difficult times.
Honesty and Transparency
You believe in being completely honest and transparent. We value this in our approach to our members and within our working teams. This is what creates the trust that allows others to know you will be dependable and accountable!
Rapid Experimentation
You want to get out there and start building, start testing, and get your hands dirty. Then you’re able to review what worked, what didn’t, and how to improve. This is what being part of a startup is all about!
Make It Easy
You want to do everything possible to make things easier for others: for other team members, and for our students. Work smarter, not harder!
Some of the BENEFITS of being part of the Warrior Trading Team
Long-Term Security
Many of our team members have been with Warrior Trading since the beginning. Currently, the average tenior of our team is 7 years. Team members who align with our 6 core values and meet the criteria of success for their position can enjoy the security of career and income.
Medical Benefits
We want our team members to be happy and HEALTHY. Full-time members of our team are eligible for medical benefits, including dental and vision. We offer benefits through multiple insurance providers to give our team members flexibility in their choices.
Personal Growth
We invest in each of our team members by encouraging you to attend conventions, conferences, and continuing education, all paid for by Warrior Trading. Your success is our success, and we support your growth.
Generous Paid Time Off
Being an “A” Player means getting your rest and enjoying time off! At Warrior, we have a generous time-off policy for team members. We truly believe those who work hard should play (or relax) hard!
Healthy Snacks and Drinks
We stock our offices with healthy snacks and drinks. We support local businesses by purchasing local and organic foods. We keep the community going, and we keep you going!
Meet our Members
Many of our team members will enjoy the opportunity to meet the members we serve everyday during Book Signings, Summit Events, and Inner Circle Events. Connecting with these members helps maintain the connection of why we work so hard behind the scenes to make their experience seamless.
Available Positions
About this Role
We are looking for a representative who has some familiarity with trading and is a tech support expert who can provide current customers with excellent customer service. Please note this is an hourly position and not commission-based.
You will be required to work in our Great Barrington office 2x a week. During the 90 day training period, your attendance may be required 4 days a week. Remote employment is not available at this time. By applying to this position, you understand the nature of this hybrid role.
- Location: Great Barrington, MA office (at least twice per week) and remote
- General Hours (EST): 7 AM – 3 PM ET
- Full-time position (35 – 40 per week)
- Monday through Friday
- Pay: $25.00 – $30.00 per hour
Expected Duties
- Replies to about 40-50 emails per day, pending ticket volume
- Answer tech support and platform-related questions from members
- Utilizes CRM and other available databases to assist individual customers and customer groups
- Monitors and moderates chat rooms and Support Room per schedule or as needed
- Provides technical assistance with our platforms
- Answers general member questions such as where to locate resources
- May work with internal teams and third-party vendors to report tech issues and develop platforms and documentation for these platforms
Required:
- Tech-savviness and strong typing skills
- Strong written communication skills
- At least 1 year of customer support experience
- At least 1 year of experience working in a troubleshooting setting
Preferred:
- Experience with Jira or other task management software
- Experience with a customer service helpdesk or email support
How to Apply
Please submit a resume and cover letter to [email protected] in PDF format. Include “Technical Support Specialist” in your subject line.
In the body of your email, please let us know about your familiarity with Warrior Trading and how you feel we might answer the question, “I am having trouble signing in?” Please also be sure to mention any relevant experience with working remotely, either in your cover letter or resume.
Due to the number of submissions we receive, we will need at least a couple of weeks to review. We may not be able to personally reply to every submission. Applicants of interest may receive a follow-up request for a list of references and to schedule an interview.
About this Role
Warrior Trading is looking for a computer-savvy email customer support professional to help the company’s support team, mainly with billing-specific inquiries. This is an hourly position and not commission-based.
You will be required to work in our Great Barrington office at least 2 days a week. During the 90 day training period, your attendance may be required 4 days a week. Remote employment is not available at this time. By applying to this position, you understand the nature of this hybrid role.
- Location: Great Barrington, MA office (at least twice per week) and remote
- General Hours (EST): 8 AM – 4 PM ET
- Full-time position (35 – 40 per week)
- Monday through Friday or Sunday through Thursday
- Pay: $26.00 – $30.00 per hour
Duties and Responsibilities:
Communicate with members and non-members via email:
- Primarily answer member emails related to billing, refunds, and chargebacks
- Assist with general support and renewal inquiries from existing customers
- Consult CRM on membership statuses and make adjustments as needed
- As needed, help quickly answer non-member queries regarding products and services
Assist in risk operations:
- Communicate with payment processors regarding payment disputes
- Investigate potential fraud using fraud prevention software
- Respond to customer complaints and reviews
Qualifications:
Hard Skills:
- Computer savvy (Mac or PC)
- CRM experience
- Excellent written and oral communication skills
- Billing experience, math skills
- Proficient typist, can draft emails quickly and efficiently
- Expert at using Google Docs and MS Office
- Efficient and patient technical troubleshooter
Soft Skills:
- Positive attitude
- Customer-centric way of thinking
- Task-oriented
- Investigative mind
- Likes collaborating with other team members
- Patient and cool under pressure
- Out-of-the-box thinker
- Attention to detail
Experience:
- 2 years minimum online customer service or online sales experience required
- Billing or similar experience preferred
- Associate or bachelors degree preferred
- Experience working remotely preferred
How to Apply
Please submit a resume and cover letter to [email protected] in PDF format. Include “Billing & Customer Support Specialist” in your subject line.
In the body of your email, please let us know how you feel we might answer the question, “I purchased a course last year but I didn’t like it. I’d like a refund.” Please also be sure to mention any relevant experience with working remotely, either in your cover letter or resume.
Due to the number of submissions we receive, we will need at least a couple of weeks to review. We may not be able to personally reply to every submission. Applicants of interest may receive a follow-up request for a list of references and to schedule an interview.